Class CustomerSupportBot

agents/index.ts — Re-exports for all agent harnesses.

Hierarchy

AMCAgentBase
- CustomerSupportBot

Index

Constructors

Properties

Methods

closeTicket executeAction getBotStats getConfig getCustomerTickets getStats getTicket handleRequest resolveTicket run

Constructors

constructor

new CustomerSupportBot(): CustomerSupportBot
Returns CustomerSupportBot
Overrides AMCAgentBase.constructor
- Defined in src/agents/customerSupportBot.ts:236

Properties

`Protected`config

config: AgentConfig

`Protected`stats

stats: AgentStats

Methods

closeTicket

closeTicket(ticketId: string): SupportTicket | undefined
Close a ticket
Parameters
- ticketId: string
Returns SupportTicket | undefined
- Defined in src/agents/customerSupportBot.ts:353

`Protected`executeAction

executeAction(
action: string,
execute: () => Promise<unknown>,
): Promise<AgentDecision>
Execute a governed action
Parameters
- action: string
- execute: () => Promise<unknown>
Returns Promise<AgentDecision>
Inherited from AMCAgentBase.executeAction
- Defined in src/agents/agentBase.ts:52

getBotStats

getBotStats(): BotStats
Get aggregate stats

Returns BotStats
- Defined in src/agents/customerSupportBot.ts:373

getConfig

getConfig(): AgentConfig
Returns AgentConfig
Inherited from AMCAgentBase.getConfig
- Defined in src/agents/agentBase.ts:77

getCustomerTickets

getCustomerTickets(customerId: string): SupportTicket[]
Get all tickets for a customer
Parameters
- customerId: string
Returns SupportTicket[]
- Defined in src/agents/customerSupportBot.ts:367

getStats

getStats(): AgentStats
Returns AgentStats
Inherited from AMCAgentBase.getStats
- Defined in src/agents/agentBase.ts:76

getTicket

getTicket(ticketId: string): SupportTicket | undefined
Get ticket by ID
Parameters
- ticketId: string
Returns SupportTicket | undefined
- Defined in src/agents/customerSupportBot.ts:362

handleRequest

handleRequest(req: SupportRequest): Promise<SupportResponse>
Parameters
- req: SupportRequest
Returns Promise<SupportResponse>
- Defined in src/agents/customerSupportBot.ts:245

resolveTicket

resolveTicket(ticketId: string, resolution: string): SupportTicket | undefined
Resolve a ticket
Parameters
- ticketId: string
- resolution: string
Returns SupportTicket | undefined
- Defined in src/agents/customerSupportBot.ts:342

run

run(input: unknown): Promise<SupportResponse>
Abstract method — implement the agent's core logic
Parameters
- input: unknown
Returns Promise<SupportResponse>
Overrides AMCAgentBase.run
- Defined in src/agents/customerSupportBot.ts:240