Interface SupportTicket

interface SupportTicket {
    assignedTo?: string;
    channel: string;
    createdAt: number;
    customerId: string;
    escalationReason?: string;
    intent: Intent;
    message: string;
    piiDetected: string[];
    priority: Priority;
    resolvedAt?: number;
    response: string;
    sentiment: Sentiment;
    slaBreached: boolean;
    status: TicketStatus;
    tags: string[];
    ticketId: string;
}